1. Introduction
Lipshand Luxury Tours ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us in any capacity.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy legislation. This policy is also designed to meet Google Ads requirements for transparent data handling practices.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us, including:
- Contact information (name, email address, phone number, mailing address)
- Travel preferences and special requirements
- Dietary restrictions and medical conditions relevant to travel
- Emergency contact information
- Payment and billing information
- Travel document details (passport information, visa requirements)
- Communication preferences and marketing consent
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Location data (general geographic location based on IP address)
- Cookie and tracking technology data
2.3 Third-Party Information
We may receive information about you from third parties such as:
- Travel partners and service providers
- Marketing partners and referral sources
- Social media platforms (when you interact with our content)
- Public sources and industry databases
3. How We Use Your Information
3.1 Primary Purposes
We use your personal information for the following purposes:
- Processing and managing tour bookings and reservations
- Providing customer service and support
- Communicating about your travel arrangements
- Ensuring your safety and security during tours
- Processing payments and managing billing
- Meeting legal and regulatory requirements
3.2 Secondary Purposes (With Consent)
With your explicit consent, we may also use your information to:
- Send marketing communications about our services
- Provide personalized travel recommendations
- Conduct customer satisfaction surveys
- Improve our services and website functionality
- Create anonymized data for business analysis
4. Information Sharing and Disclosure
4.1 Service Providers
We share personal information with trusted third-party service providers who assist us in:
- Accommodation and transportation providers
- Payment processing companies
- Insurance providers and emergency assistance services
- Technology and website hosting providers
- Marketing and analytics platforms
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our customers
- Investigate fraud or security issues
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Data Security
5.1 Security Measures
We implement comprehensive security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure servers with restricted access controls
- Regular security audits and vulnerability assessments
- Employee training on privacy and security protocols
- Multi-factor authentication for system access
5.2 Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:
- Customer service records: 7 years
- Financial and booking records: 7 years
- Marketing communications: Until consent is withdrawn
- Website analytics: 26 months maximum
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
Our website uses various types of cookies:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Enable personalized advertising
- Preference Cookies: Remember your settings and preferences
6.2 Cookie Management
You can control cookies through your browser settings or our cookie preference center. Disabling certain cookies may affect website functionality.
7. Your Privacy Rights
7.1 Access and Correction
You have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Receive a copy of your personal information
- Request information about how your data is used
7.2 Consent Withdrawal
You may withdraw consent for:
- Marketing communications (unsubscribe links provided)
- Optional data collection activities
- Cookies and tracking technologies